The Service Explained

Some people experience difficulty getting to hospitals by public transport in the evening, particularly older people, people living with a disability or in receipt of benefits. Glasgow’s evening visitor transport service will collect you from your home (or as near as possible), take you to your nearest hospital and take you home again.
 
Eligibility

The service is available to anyone who lives within the Glasgow City boundary. However, space is limited and priority will always be given to visitors wishing to travel to their nearest hospital, to older people (over 60), people living with a disability or those in receipt of benefits (criteria is subject to change). When booking, you will be asked a number of questions to help us make sure that transport is available for those who need it most.

How to book

Booking the service couldn’t be easier. For transport to your nearest hospital you will need to get in touch by telephoning the booking hotline 0845 128 4027. You can book between 1pm – 4pm (Monday – Thursday) and between 1pm – 3.30pm on Fridays. For transport to other than your nearest hospital please call the booking line after 3pm.

When you call you will need to register. You will be asked for information to help us make sure that people who really need the service are given priority. All information will be treated in the strictest confidence and in compliance with the Data Protection Act. You will need to tell us where you live, what hospital you wish to visit and what time visiting begins and ends. Your pick-up will be confirmed by telephone. You will be collected as near as possible to your front door. Provided you are visiting your local hospital you can book transport up to one week in advance. This is because we wish to ensure that those who most need this service have the opportunity to use it.

Hospitals served

The evening visitor transport service operates between 6pm – 10pm, Monday to Friday (except public holidays) and will deliver visitors to the following hospitals:

• Glasgow Royal Infirmary
• Gartnavel General
• Southern General
• Stobhill Hospital
• Victoria Infirmary
• Western Infirmary

Our Commitment

The evening visitor transport service aims to provide a service that meets the highest possible standards. We will endeavour to ensure that:

• The service is fully accessible and our vehicles are maintained to the highest possible standard;
• You arrive at your destination on time; and
• All staff are courteous and treat you with respect.

If our service falls below these standards we want to know. You can suggest improvements or make a complaint by contacting 0141 778 2042. Alternatively, you can write to us at:

Mr Graham Dunn,
Community Transport Glasgow,
C/o Glasgow City Council,
Land and Environmental Service,
20 Cadogan Street,
Glasgow,
G1 2AD